man scheduling virtual visit on his phone

Visit Your Provider from the Comfort of Your Home

Primary and specialty care through phone or online virtual visits with your CHI Health provider.

Virtual Visits: How they Work

Whether you are a new patient or you need to see one of our participating CHI Health providers for a non-urgent, medical issue, you can now do so via the Zoom app, on your phone or computer.

*Our highly trained CHI Health staff will determine if your symptoms are appropriate for a virtual visit or require an in-person office visit.

Step 1: Call to schedule your visit

Find your doctor and call the scheduler to help set up your appointment. When you call, we will provide you with a Zoom meeting ID. We will also answer any questions you might have about downloading the Zoom app. You will also receive an appointment confirmation from your physician with instructions on next steps.

Step 2: Download the Zoom app

Accessing via a mobile device? Download the Zoom Cloud Meetings app from the app store (see links below). 

    

 

Accessing via your computer? Download the app by visiting www.zoom.us/download, or you can join the meeting directly from your browser by visiting www.zoom.us/join.

Step 3: Join the meeting by entering your meeting ID

When it is time for your appointment, open the Zoom app and select "Join a Meeting." Enter the meeting ID we have provided and select an audio option. You will be placed in the virtual waiting room until the provider arrives. Make sure the mic and camera are on as indicated on the bottom of the screen.

Security

*Zoom does not have access to identifiable health information and  protects and encrypts all audio, video, and screen sharing data.  Zoom applies mandatory account settings to health care customers’ accounts, which nearly eliminate a given customer’s ability to send PHI to Zoom

The safety and privacy of our patients is our top priority. Our virtual visits are 100% HIPAA compliant, never recorded, and encrypted to protect your privacy. Learn more about the security of virtual visits.

Have questions? Check out the Frequently Asked Questions below, or call your clinic.

Questions about Insurance?


Many aspects of your virtual clinic visit are similar to an in-person visit, including cost and copays, if applicable. CHI Health is included in a wide selection of health insurance plans, and most payers cover virtual visits. For more information about insurance, including a list of accepted insurance plans, please visit our Insurance Information page

*Please check with your health insurance plan to determine if a referral is required for this service.

7 Tips to Get the Most out of Your Virtual Visit

Virtual Visits are getting rave reviews for convenience. But if you’ve never had a virtual meeting for work or with loved ones, you might hesitate to take your clinic visit to the small screen. Seeing your doctor on a device – instead of in a clinic – is easier than you might think. Read the blog post with these tips.

Frequently Asked Questions

We know how busy life can get, and how valuable your time is. That’s why we’re pleased to offer phone and virtual video visits--an efficient way to get trusted medical advice and treatment, right on your device. A virtual visit is an appointment with your provider during which live video or a phone call is used. All aspects and quality of the visit are similar to an in-person visit, except you do not have to drive to the clinic.

The cost of a virtual visit is about the same as it would cost if you were to see the provider in person.

It depends on your insurance coverage. If you are required to pay a co-pay during an in-person visit, then it will also apply for your video visit. You may receive a mailed request for payment. What do I need to use a video visit? You must have an internet-enabled device with a camera and a speakerphone. Examples include smartphones, tablets and desktop computers. Cellular data charges may apply if you are not using Wi-Fi for your connection, check with your carrier if you have questions about your data plan.

Depending on the nature of your visit, it should be no different from an in-person visit.

You may be in any location where you can safely access your device and have optimal internet connectivity. We recommend finding a location where you can keep your personal health information private.

Depending on the nature of your visit, a thermometer, blood pressure measurement or flashlight could be helpful.

Virtual visits are never recorded and are encrypted to ensure privacy. They are also HIPAA compliant so they protect your privacy. Learn more.

Please contact your doctor’s office for assistance.

Joining from a mobile device:

You will need to download a Zoom Cloud Meetings app on your device. You do not need to create an account. If you do not have the Zoom app installed, you can download it from the app store or visit www.zoom.us/download on the mobile device you will be using for your virtual visit and download Zoom Cloud Meetings. Once you have the Zoom Cloud Meetings app, with the app open return to the link provided and click “Join.”

Joining from a computer:

If you do not have the Zoom app and are using a computer, you can download the app by visiting www.zoom.us/download, or you can join the meeting directly by visiting www.zoom.us/join If prompted, please type in your 10-digit meeting ID number.

With either of these methods you will be placed in the virtual waiting room until the provider arrives. Make sure the mic and camera are on as indicated on the bottom of the screen.