Step 2: Download the Zoom app
Accessing via a mobile device? Download the Zoom Cloud Meetings app from the app store (see links below).
Accessing via your computer? Download the app by visiting www.zoom.us/download, or you can join the meeting directly from your browser by visiting www.zoom.us/join.
Step 3: Join the meeting from MyChart or email
For patients on MyChart, start your virtual visit by opening the virtual visit appointment and selecting "Begin Visit". The Zoom app will launch and place you in the virtual waiting room. When the provider starts the visit, you will be prompted to enter your name, join audio, and start the video to begin the virtual visit.
For patients not currently on MyChart, you will receive an email on the day of the virtual visit. Start your virtual visit by clicking on the link found in this email. The Zoom app will launch and place you in the virtual waiting room. When the provider starts the visit, you will be prompted to enter your name, join audio, and start the video to begin the virtual visit. To make participating in virtual visits easier, we encourage you to enroll in MyChart.
This reference guide provides detailed instructions on how to participate in virtual visits.
*Zoom does not have access to identifiable health information and protects and encrypts all audio, video, and screen sharing data. Zoom applies mandatory account settings to health care customers’ accounts, which nearly eliminate a given customer’s ability to send PHI to Zoom
The safety and privacy of our patients is our top priority. Our virtual visits are 100% HIPAA compliant, never recorded, and encrypted to protect your privacy. Learn more about the security of virtual visits.
Have questions? Check out the Frequently Asked Questions below, or call your clinic.