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Patients & Visitors

Our Mission

Thank you for choosing CHI Health for your care. Our mission at CHI Health is to care for the body, mind and spirit of every person. To do this, all CHI Health employees are expected to serve others by incorporating specific behaviors, Commitments, into their daily work. Our primary goal is to provide the highest quality of care. We also believe it is important that you and your family understand what is happening and are comfortable communicating with caregivers about the services and care we provide.

Guest Information Guide

The Guest Information Guide has information that will be helpful to you and your loved ones during your stay. If you have questions, we will be happy to answer them for you, or go to the Patient Rights and Concerns page. Please let a member of your healthcare team know what we can do to make you and your family more comfortable during your stay. 

Read the Guide

Visiting Hours

CHI Health supports a family-centered care environment that encourages family and friends to visit patients. We do not have restricted visiting hours. Periodically, visitation may be limited because of special circumstances that may arise. We also recognize the importance of our new mothers' needs and have a nap time every day from 2:00 p.m. - 4:00 p.m., however, moms do have the option of having visitors during this time. Children are welcome, but must be accompanied by an adult at all times. If you have any questions, please talk to a nurse or care provider.

Visiting Virtually

We encourage family and friends to stay in touch with patients virtually. Please let the care team know if your loved one needs assistance setting up Zoom while in the hospital. Learn how to set up a personal Zoom account.

Gift Shops

Operated by hospital auxiliaries, our gift shops offer a variety of gifts in all price ranges, greeting cards, fresh flowers, snacks, personal care items, reading material and much more! You can stop in and take a gift with you, or call the gift shop and they can assist you in selecting a gift or fresh flowers. We’ll verify that the recipient is still a patient in the hospital. We’ll process your order and payment, then deliver your gift right away! Go to the Gift Shops page.

Welcome Centers

Each CHI Health hospital has a Welcome Center, located in the lobby. The staff can inform you about cafeteria hours, valet parking (if available), gift shop hours, and other amenities.

Creighton University Medical Center - Bergan Mercy: (402) 398-6314

Missouri Valley: (712) 642-2784

Immanuel: (402) 572-2222

Lakeside: (402) 717-8100

Schuyler: (402) 352-2441

Mercy Hospital - Corning: (641) 322-3121

Mercy Hospital - Council Bluffs: (712) 328-5021

Midlands: (402) 593-3220

Plainview: (402) 582-4245