Purpose
At CHI Health, we believe that the best healthcare is built on a foundation of mutual trust, respect, and open communication. To ensure that all of our patients receive timely, high-quality care, we have established clear guidelines regarding clinic attendance. Our goal is always to work with you to resolve any challenges before they affect your care.
Attendance Policy
We work hard to respect your time and keep our schedules running on time. When an appointment is missed or canceled at the last minute, it prevents another patient who may be waiting in pain or needing urgent care from seeing a provider.
What We Ask of You: Please arrive on time for your scheduled appointments. If you need to cancel or reschedule, please notify us as far in advance as possible.
Definitions:
No-Show: missing your scheduled appointment without notifying the clinic before the appointment’s start time.
Late Cancellation: cancellations made less than 24 hours prior to the appointment time.
Late Arrival: arriving more than 15 minutes past your scheduled appointment time.
Our Policy on Repeated Missed Visits: We understand that emergencies happen. However, a consistent pattern of three or more no-shows, late cancellations, or late arrivals within a rolling 12-month period may result in being dismissed from our care.
- How We Support You:
- First Occurrence: We will send you a friendly letter to acknowledge the missed visit and help you reschedule.
- Second Occurrence: We will send a second letter reminding you of our policy and warning you that a third occurrence may affect your status as a patient. We will help you reschedule your appointment.
- Third Occurrence: If a third occurrence happens, you will receive a third letter and your care team will review the situation, which may result in a formal dismissal from our clinic or medical group.
- Special Note for New Patients: To ensure we can establish care properly, new patients who miss their first appointment will be contacted to reschedule. If a second consecutive initial appointment is missed, we may not be able to schedule future visits.
Questions or Need Support?
If you are facing transportation issues, financial hurdles, or other challenges that make it difficult to keep your appointments, please reach out to your provider or message us in your MyChart Patient Portal. We are here to help you succeed!