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Medical Records

Instructions on how to request your health records.

Medical Records

How to Obtain Your Hospital or Clinic Medical Records

CHI Health gives you, or your authorized representatives, several options for accessing your health information:

  • Request your information based on the hospital or clinic where you received care (please see instructions below).
  • View portions of your medical information via MyChart.
  • Use another application to access your health information.
    • Currently available is the Health app, which is offered by Apple Inc. for iPhones with iOS version software 11.3 or greater. You will recognize it easily by the heart image. The Health app consolidates all of your health data from iPhone, Apple Watch, and third-party apps you already use, so you can view all your progress in one convenient place. This includes your health records from CHI Health and other health systems if you choose to add to add them. To get started:
      • You will need to first set up a portal account with MyChart.
      • The username and password you choose will be the security component for your health information and make it possible for you to access and import it.
      • Please note: we reserve the right to disable a third-party application, if needed. That application’s terms of use will apply and we will not have the control or ability to secure the data you place within that system.

Omaha Metro Hospitals

1)  Download, print and complete the “Request and Authorization” form. You also may request the form by calling the hospital at which you were treated.

2) Please mail it to the hospital at which you were treated at the address or fax number listed below.

CHI Health Creighton University Medical Center - Bergan Mercy

Attn: Release of Information
7500 Mercy Rd
Omaha, NE 68124
Phone: (402) 398-6803
Fax: (402) 398-6016

CHI Health Immanuel

Attn: Release of Information
6901 N 72nd St
Omaha, NE 68122
Phone: (402) 572-2097
Fax: (402) 572-2054

CHI Health Lakeside

Attn: Release of Information
16901 Lakeside Hills Ct
Omaha, NE 68130
Phone: (402) 717-8041
Fax: (402) 717-8040

CHI Health Mercy Council Bluffs

Attn: Release of Information
800 Mercy Rd
Council Bluffs, IA 51503
Phone: (712) 328-5924
Fax: (712) 328-5932

CHI Health Midlands

Attn: Release of Information
11111 S 84th St
Omaha, NE 68046
Phone: (402) 593-3336
Fax: (402) 593-3353

CHI Health Clinic Medical Records

Grand Island, Kearney, Lincoln and Nebraska City

Please follow the links below to learn how to obtain records from these hospitals or clinics:

If you would like to personally pick up your records

  • Specify on your request that you would like to pick up your records
  • Be sure to provide a contact phone number where we can reach you
  • If records are needed by a specific date, please specify that on your request
  • A valid driver’s license or other form of picture identification is required to pick up copies of your records.

There may be a charge for your records

  • There is no charge for records if you need them for continuation of care
  • If you are requesting records for personal use there are .50 cents per page charge for the copies.

How long should the process take?

  • In most cases, record copies are available in less than a week.
  • Some requests take longer to process. If you have questions you may call the number above to verify the status of your request.