Mail Order Pharmacy
Frequently Asked Questions
The CHI Health Pharmacy-Midlands located in Papillion, NE, serves as the mail-order pharmacy for Nebraska and Iowa.
How do I establish my mail-order prescriptions through the CHI Health Mail-Order pharmacy?
In order to begin using the CHI Health Pharmacy-Midlands pharmacy for your mail-order maintenance prescriptions, you must first contact the pharmacy at (402) 827-4200, or via email at ACHPharmacyPapillion@alegent.org. There is some very quick and easy paperwork that needs to be completed for you and your family before we can begin processing mail-order prescriptions for you.
Also, please contact your doctor’s office and request new 90-day prescriptions for all of your maintenance medications be sent to the CHI Health Pharmacy-Midlands in Papillion, NE. The pharmacy’s phone number is (402) 827-4200, and fax number is (402) 827-4205.
Once the pharmacy has all my pertinent information, how do I place orders for prescriptions?
Prescription refills can be ordered via our automated system by calling the pharmacy directly or online via MyChart. You may request an activation code online to complete the setup yourself, or you can contact our pharmacy and we can provide you with an activation code.
Please note: You MUST initiate refill requests; at this time, we do not have the capability to send refills automatically.
How do I pay for my mail-order prescriptions?
CHI Health Pharmacy-Midlands will securely store a credit/debit card of your choice to use for payment. You may also store your HSA/FSA card information, however, please note that if you choose to provide HSA/FSA information, you will also be required to provide a credit/debit card as a secondary form of payment in the event that funds are unavailable from your HSA/FSA account.
How do I find out the cost of my medication through the mail-order pharmacy?
You can verify your benefits (copayment/coinsurance) by referring to your plan’s benefit summary. Our pharmacy is unable to provide copayment information until we have received a prescription from your doctor’s office.
There is no charge to use our mail-order services, unless you request expedited delivery. If requested, you will be responsible for shipping costs for expedited delivery. Note: Prescriptions that require refrigeration, or Schedule II Controlled substances are automatically sent via FedEx for 1-2 day shipping at no cost to you.
How much medication am I allowed to get?
Our pharmacy will fill 90-day supplies of maintenance medication, provided the prescription has enough refills to allow 90-day fills. There are limited exceptions (oral contraceptives, some inhaled medication, etc.) where 90-day supplies may be restricted by your pharmacy plan, and in those cases, we will send out as much as your insurance plan allows.
Are there any medications that cannot be filled through the CHI Health Pharmacy-Midlands mail-order pharmacy?
CHI Health Pharmacy-Midlands does not provide any compounded or specialty medications for mail-order. CHI Health has a designated Specialty pharmacy that can dispense specialty medication, and any compounded medications may be filled locally or at a designated compounding pharmacy.
How soon can I expect my mail-order prescriptions to arrive?
We ask that you request refills at least 5-7 business days in advance to allow ample time to receive your shipment. Most maintenance medications previously filled for 90-day supplies can be requested up to 13 days in advance. New prescriptions from the doctor’s office may require slightly longer if clarification is needed, a prior authorization is required, etc.
Thank you for using CHI Health Pharmacy-Midlands. We look forward to serving your needs!