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Patient Rights

Patient Rights and Responsibilities

At CHI Health we will honor your rights and help you with your responsibilities as much as we can. We ask that you take an active role in your care. We also ask that you respect rights of other patients, visitors and those who care for you. We will let you know if we cannot honor your rights because of concerns for your treatment or safety, or for the treatment or safety of others,because of special needs related to your medical care, or because of any other legal or ethical reasons. More information about your rights and responsibilities can be found in the Guest Information Guide (see links in various languages at the top of this webpage).

CHI Health strives to provide superior care to all those we serve and ensures patients that they can expect to receive reasonable care during their stay.  We do understand, however, that there may be times when you may feel your stay did not meet your reasonable expectations for care.  When this happens, CHI Health recognizes your right to express concern and voice a grievance about your care in an environment that is non-threatening and constructive.

How to Express a Concern - Patient Action Lines

We welcome your concerns as an opportunity to improve our ability to care for you.  Because our commitment is to provide you with high quality in an environment that is safe and comfortable, you can be assured that your care will not be compromised by registering a concern, complaint or grievance through the Patient Action Lines or to any of the outside agencies listed below.

Concerns can be directed to Administration at each facility via the Patient Action Line, 24 hours a day. To assist you in directing your concern, complaint or grievance, please call Patient Action Line on your particular hospital campus.  

Hospitals

Behavioral Health Facilities

  • CHI Health Richard Young, Kearney, NE: (308) 865-7100 (ask for administrator on call)
  • Lasting Hope Recovery Center, Omaha, NE: (402) 717-5300

Clinic

If your concerns are related to the quality and safety of your care at any of our Joint Commission-accredited facilities and are not addressed to your satisfaction, you may wish to contact the Joint Commission at:

Joint Commission
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Reporting Privacy Violations

In addition, if you believe your privacy rights have been violated, you may file a complaint with the administrator of the facility at which you received care or you may file a violation of privacy complaint with us:

CHI Health Privacy Office
555 S. 70th Street
Lincoln, NE 68510

You may also submit a privacy complaint to:

Department of Health & Human Services
Office for Civil Rights
601 East 12th Street, Room 248
Kansas City, MO 64106
(816) 426-7277
(816) 426-7065 (TDD)
(816) 426-3686 (Fax) 

All complaints must be submitted in writing. You will not be penalized for filing a complaint.

See our Notice of Privacy Practices.

Reporting Concerns Regarding Possible Discrimination 

Title VI of the Civil Rights Act of 1964 and Section 1557 of the Affordable Care Act, are federal regulations that protect
persons from discrimination based on such things as race, color, national origin, age, gender or gender identity
and disability in programs and activities that receive Federal financial assistance. Additionally, these laws prohibit
discrimination affecting Limited English Proficient (LEP) Persons. Non Discrimination Statement (PDF).

  • To file a complaint based on discrimination with CHI Health, you can do one of the following:
  • Contact the local CHI Health Patient Action Line (see above or the Guest Information Guide directory for contact information)
  • Mail the local CHI Health Administration (www.CHIHealth.com/locations for addresses)
  • Email CHI Health Ethics Services ([email protected])

You can also file a complaint based on discrimination with the following external organization:

Office for Civil Rights
Centralized Case Management Operations • U.S. Department of Health and Human Services
200 Independence Avenue, S.W. Room 509F HHH Bldg.
Washington, D.C. 20201
www.hhs.gov/ocr

Medicare Beneficiary and Family Centered Quality Improvement Program (BFCC-QIO)

If you are a Medicare patient and have a concern related to the quality of your care or if you would like to appeal your discharge, you may reach out to the following Medicare BFCC-QIO program:

Livanta
10820 Guilford Rd Ste 202
Annapolis Junction, MD 20701-1262
1 (888) 755-5580
TTY: 1 (888) 985-9295
For more information visit the Livanta website at: https://www.bfccqioarea5.com/en/about/bfcc-qio

 

RELATED LINKS

PATIENT RIGHTS AT CHI HEALTH