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Thank you for choosing CHI Health Clinic Heart Institute as your health care provider. We know that health care billing may be complicated; therefore, we would like to provide you with the following information so that we can work together to make this process as easy as possible.
Please bring your insurance card, copay, and referral, if required, to each visit. Please inform the receptionist of any change in your address, phone number, insurance, or other information. If you do not provide us with the correct information, or if your plan requires a referral from your primary care physician and we do not receive one, you may be required to pay for your services.
As a courtesy, we will file your claim to your insurance company using the information you provide us. If your insurance plan does not pay the claim within 60 days, you will be required to follow up with your insurance company to assist in claim payment. If we do not have a contract with your insurance company and they do not pay within 60 days, you will be required to pay us and ask for reimbursement from your insurance company.
Our facility participates with Medicare, Medicaid, Blue Cross/Blue Shield, and many other plans. If you are unsure about whether we participate with your insurance plan, it is your responsibility to contact your insurance company to see if the provider you are going to see and the services you are going to receive are covered.
For all services, it is best to contact your insurance company before the services and to keep documentation of your conversation with your insurance company. Although we make every effort to inform you about your possible payment obligations, the patient is ultimately responsible to make sure bills are paid.
Most patients, unless they have more than one insurance plan, will have some out-of-pocket financial obligation for services provided. The amount of this obligation is determined by your insurance plan or by Medicare, not by Nebraska Heart. Payment in full of any patient balance is expected within 90 days of the date of service. For large balances over $500, we may be able to accept payments, but you must make formal arrangements with our Business Office upon receipt of your first bill if you wish to make a payment arrangement. If no payment arrangement is made, we expect the bill to be paid in full. If you make a payment arrangement and miss a payment, your account may be sent to a collection agency without further communication to you. The collection agency may initiate immediate action, possibly resulting in additional fees to the patient.
If you have any questions, please call our Business Office at (855) 515-9372. This phone number will also appear on your bill. We are committed to providing you with the highest level of service
