Quality & Safety

“Quality” means ensuring each patient is treated with respect, kindness and dignity by every member of the Nebraska Heart Hospital team.

Quality can be defined and measured in a variety of ways. At Nebraska Heart Hospital, we use quality as a measurement of excellence. We consistently deliver superior health care using proven therapies, the best medical knowledge and experience and the most advanced medical technology available.

Measuring Quality

In order to gauge how Nebraska Heart Hospital is doing with regard to patient care, we employ a variety of measurement techniques that help guide our process of care. Quality can be measured by evaluating any or all of the following: medical outcomes, applications of evidence-based processes known to enhance care, volume of patients successfully treated and the safety record of the organization.

Other ways of measuring quality are based less on data sets, and focus on how efficiently the hospital functions. For instance, Nebraska Heart Hospital evaluates communication techniques, cleanliness of the environment and timely answering of calls. These are all ways that we can enhance the patient experience and ensure that the hospital is operating as effectively and efficiently as it should.

Measuring and reporting quality gives our patients and their families the ability to make informed decisions and pursue the best available care. Nebraska Heart Hospital believes that informed patients are better able to participate in their own care.

Setting Goals

Nebraska Heart Hospital strives to be in the top tier of performance for all quality measures. We recognize the ongoing need for quality improvement and process change and continually seek opportunities to improve all areas of patient care, research and education.

Quality Reports

The links to your right will take you to tables comparing Nebraska Heart Hospital to the national average on a number of quality measures. This data does not represent all there is to know about the quality of hospitals, but it can be a helpful resource when choosing a hospital.

Patient Satisfaction

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national, standardized survey used to collect information regarding patient experiences during recent overnight stays at the hospital. The links below and will take you to the most recent results of this survey, which you can use to help you make an informed decision about where you seek medical care.

Information provided by the Centers for Medicare and Medicaid Services (CMS).

View Nebraska Heart Hospital’s Survey of Patients’ Hospital Experiences

At Nebraska Heart Hospital, we also find great value in knowing what our patients think about the quality of care and service that we provide. Click the link to your right to read a sampling of some patient testimonials. If you’d like to submit a testimonial of your own, send us an email.