Patient Information

General Information

CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We have more than 20 specialties and 100 convenient locations; with several clinics offering extended hours. CHI Health Clinic also has several Family Health Centers to serve your primary care needs along with a variety of specialties and services offered at each location, including pharmacy, physical therapy, urgent care and women’s health.

Making an Appointment

To schedule an appointment, please call your primary care clinic or schedule online. Appointments can also be scheduled through your MyChart account. The scheduler will ask about health concerns; it is important to explain all issues to be discussed so they can give you and the doctor ample time to address concerns. Please have insurance information available and also inform our schedulers of any personal information changes. Due to the nature of some requests for appointments, you may be redirected to a nurse who will make sure you are seen in a timely fashion, or urgently, if necessary.

Your Appointment

On the day of your appointment, please bring your insurance card and copay, if one is required. We are obligated to collect the copay at the time of service and to verify insurance each visit. 
We appreciate our patients being on time for their appointments. This helps keep the doctors on schedule and decreases patient wait times. If you are late for your appointment, we will try to work you back into the schedule, but we may have to reschedule your appointment for another time.
If you need to cancel your appointment, please call and cancel as soon as you know. It allows us to work in other patients needing that appointment time. Rarely, we will discharge patients from our practice who continually miss appointments and do not cancel.
It is helpful for patients to bring in a list of their medications or the actual medicines. This would consist of all prescription medicines, over-the-counter medicines and herbal supplements. It is important for your health and safety to keep this list up-to-date.

Insurance and Billing

At CHI Health, we accept most insurance plans. Please bring your insurance card and insurance company filing address to your appointment. Any costs not covered by your insurance plan, including copayments, deductibles and routine services are due at the time of your visit. CHI Health also offers a financial assistance program, to those that qualify, to assist uninsured patients as well as those with balances after insurance. You may call our Customer Service Center at 402-717-4380 for further assistance.

In Case of Emergency

If you are having an emergency that requires immediate attention, please go directly to the Emergency Room. If your condition is not of an emergent nature, please call our office. In many cases, an office visit will be arranged for the same or next day. If you have an urgent care situation after hours, please call our office location and leave a detailed message. Our answering service can reach us 24 hours a day, and we will promptly return your call.

Office Hours Call

If you have questions during office hours, sometimes you will need to leave a message for the nursing staff to call you back. It is important for you to leave your name, birth date and a brief account of your question. This aids the staff and physicians in getting back to you in a timely fashion. Communication is the key to a healthy relationship with your doctor, and we need to know if you feel like this is not occurring.

Bill Pay

If you had service at an CHI Health location, you may inquire about your CHI Health bill by completing the the online form.

Prescription Information

Prescription refills are ordered during regular office hours. Unless there is an emergency, please allow 24 hours for a physician to review your information and order your refill. Medications will not be refilled after hours, on weekends, or other times when the office is closed (unless it is a life- sustaining medication).

Billing

With the complex nature of insurance and billing, it is very difficult for anyone but your insurance company to guarantee the benefit and payment of a service. It is the patient’s responsibility to understand their policy and benefits and to contact their insurance company prior to services. If there are questions, please call the CHI Health Clinic Billing Office at 402-717-4800 or 800-241-8173. If you are uninsured or need financial assistance, please ask the front desk for information on obtaining aid.

Translators

We provide translators for our patients at no cost. This helps to make the office visit for the patients and physician more productive. It is important that patients understand the risks, benefits and treatment plan. It is our clinic policy to have a translator present when English is not the primary language for our patients. Please provide advance notice if you will require an interpreter.