Virtually Integrated Care
Finding even better ways to care for our patients and deliver a superior consumer experience is a priority for CHI Health.
Virtually Integrated Care
There’s a new nurse on your care team
CHI Health St. Elizabeth was the first hospital in CHI to pilot the Virtually Integrated Care Team model, which has been expanded to CHI Health Good Samaritan in Kearney. This program was developed in cooperation with the CHI Institute for Research and Innovation (CIRI), a wholly owned subsidiary of Catholic Health Initiatives.
Finding even better ways to care for our patients and deliver a superior consumer experience is a priority for CHI Health. The VIC program uses video technology to add another level of nursing care on our inpatient units. The VIC model adds a highly-trained video nurse to the care team—one who works closely with our registered nurses (RNs) and certified nurse assistants (CNAs) at the bedside—giving each patient more one-to-one attention.
How the Virtually Integrated Care Team Model Works
Your room is equipped with a video system connecting you to a specially trained video nurse. You will meet your video nurse when you are admitted to the unit. She will have access to all your care information and will work with your care team to ensure that:
- You are involved in your care planning and know what’s ahead.
- Your questions are answered in a timely manner.
- The care you receive is coordinated and as convenient as possible.
- You have the education and resources you need to continue your care following discharge.
- You have these advantages plus all the hands-on care of your bedside nurses.
How we’re protecting your privacy
Every member of your care team is committed to maintaining your privacy and the security of your health information. The video camera will not be used to record you at any time. And we will always ask your permission before turning the camera toward you.
You’re at the center of care
Your team of experts includes:
- Your physician oversees your medical care.
- Your unit primary nurse provides care at your bedside.
- Your specially trained video nurse, assists in coordinating your care, provides information and education via the camera
- Your certified nursing assistant takes your vital signs and assists with daily activities such as bathing and walking.
You are in control
You always know when the camera is on. It will be turned away, toward the window, when off. The video nurse will ask permission before turning the camera toward you.
You decide when your video nurse should visit. She or he will check in with you each morning for a short, scheduled visit, then as needed throughout the day. You can always request a later visit or additional visits at your convenience.
Use your call light to contact your video nurse. Primary care staff will make sure he or she is available to help.