24 Hours a Day, 7 Days a Week
Our main office is located in mid-town Omaha on the CHI Health Creighton University Medical Center - Bergan Mercy campus. Clients have access to services 24 hours a day, seven days a week, 365 days a year through our EAP hotline by calling (402) 398-5566 or 1 (888) 847-4975. If the employee lives in the Omaha / Council Bluffs metropolitan area, but this site is not convenient, we can work with the employee to meet at another location. If the worksite is located outside of the Omaha / Council Bluffs area, we have affiliate providers available throughout the country.
All EAP providers are licensed Master’s level professionals representing a variety of clinical backgrounds. They are capable of assisting individuals with any concern. Our full-time EAP staff professionals are required to obtain their credentials as a Certified Employee Assistance Professional (CEAP). The CEAP is the only credential that demonstrates ability and mastery of the body of knowledge required for competence in EAP practice. Our counselors also have the support of the CHI Health Psychiatric Associates mental health professionals when a referral is necessary.
Confidentiality Is the Key
A major key to an effective Employee Assistance Program is confidentiality. If employees don’t feel there is a commitment to confidentiality within their EAP program, they will not feel comfortable accessing the services. The CHI Health EAP considers confidentiality a basic right of the employee and this right will be maintained. The program adheres to professional ethics, standards and laws pertaining to confidentiality.