Patient Rights

As a patient, it is important to educate yourself about your rights and responsibilities.

Patient Rights and Responsibilities

At CHI Health we will honor your rights and help you with your responsibilities as much as we can. We ask that you take an active role in your care. We also ask that you respect rights of other patients, visitors and those who care for you. We will let you know if we cannot honor your rights because of concerns for your treatment or safety, or for the treatment or safety of others,because of special needs related to your medical care, or because of any other legal or ethical reasons. More information about your rights and responsibilities is found here. Please talk with your healthcare provider if you have questions about your rights and responsibilities.

CHI Health strives to provide superior care to all those we serve and ensures patients that they can expect to receive reasonable care during their stay.  We do understand, however, that there may be times when you may feel your stay did not meet your reasonable expectations for care.  When this happens, CHI Health recognizes your right to express concern and voice a grievance about your care in an environment that is non-threatening and constructive.

We welcome your concerns as an opportunity to improve our ability to care for you.  Because our commitment is to provide you with high quality in an environment that is safe and comfortable, you can be assured that your care will not be compromised by registering a concern, complaint or grievance through the Patient Action Lines or to any of the outside agencies listed below.

Concerns can be directed to Administration at each facility via the Patient Action Line, 24 hours a day. To assist you in directing your concern, complaint or grievance, please call Patient Action Line on your particular hospital campus.  

Patient Action Lines

  • CHI Health Creighton University Medical Center - Bergan Mercy, Omaha, NE (402) 398-5799
  • CHI Health Immanuel, Omaha, NE (402) 572-2898
  • CHI Health Lakeside, Omaha, NE (402) 717-8717
  • CHI Health Mercy Corning, Corning, IA (641) 322-6279
  • CHI Health Mercy Council Bluffs, Council Bluffs, IA (712) 328-5950
  • CHI Health Midlands, Papillion, NE (402) 593-3172
  • CHI Health Missouri Valley, Missouri Valley, IA (712) 642-2784
  • CHI Health Plainview, Plainview, NE (402) 582-4245
  • CHI Health Schuyler, Schuyler, NE (402) 352-4072
  • Lasting Hope Recovery Center, Omaha, NE (402) 717-5320
  • All other locations (402) 717-1730

If your concerns are related to the quality and safety of your care at any of our Joint Commission-accredited facilities and are not addressed to your satisfaction, you may wish to contact the Joint Commission at:

Joint Commission
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Reporting Privacy Violations

In addition, if you believe your privacy rights have been violated, you may file a complaint with the administrator of the facility at which you received care or you may file a violation of privacy complaint with us:

CHI Health Privacy Office
555 S. 70th Street
Lincoln, NE 68510

You may also submit a privacy complaint to:

Department of Health & Human Services
Office for Civil Rights
601 East 12th Street, Room 248
Kansas City, MO 64106
(816) 426-7277
(816) 426-7065 (TDD)
(816) 426-3686 (Fax) 

All complaints must be submitted in writing. You will not be penalized for filing a complaint.