Patients & Visitors
Notice of Nondiscrimination
Discrimination is against the law
CHI Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. CHI Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
- Provides free aids and services to people with disabilities to communicate effectively with us such as:
- Qualified sign language interpreters
- Written information in large formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as
- Qualified interpreters
- Information written in other languages
If you need these services, contact the language assistance number listed below.
If you believe that CHI Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance by dialing the number listed below.
You can file a grievance in person or by mail, fax, or e-mail.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint portal, available online or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201, 1 (800) 868-1019, (800) 537-7697 (TDD)
Complaint forms are also available online.
Below are contact numbers for each location:
Creighton University Medical Center – Bergan Mercy
Lasting Hope Recovery Center
Mercy Council Bluffs
The Physician Network
- (402) 343-4667 - Grievance
- For Language Assistance, contact the clinic you will be seen at