EpicCare Link

EpicCare Link is Epic’s web-based application for connecting organizations to their community affiliates. It provides community users secure access to select patient information in CHI Health’s Epic data repository.

EpicCare Link is not an EMR solution. It is a read-only application with some service-oriented features which are configured to facilitate patient care with community practices.

Examples of community users include people outside of CHI Health who might need to review the clinical and administrative information of patients seen at our organization.  Affiliate clinical staff, billers, long-term care facilities, and correctional facilities are examples of EpicCare Link users.

If you have any questions about:

However, if applications are incomplete, have incorrect information, or are missing signatures this will delay processing.

Process for EpicCare Link Access

The Practice/Payer must be enrolled first. Use the enroll Practice/Payer link.

After the Practice/Payer is enrolled, site administrators must be designated for the Practice/Payer. Use the Site Administrator Request link. 

The request link has two actions:

  • Requested Site Administrator completes their portion and forwards the request link to the Practice/Payer contact. This cannot be the same person as the site administrator.
  • The Practice/Payer contact completes and submits the request.

NOTE: Two site administrators per practice/payer are recommended.

Once the site administrator has been enrolled, individual users can request access using the Request Individual User Access link. 

The request has two actions:

  • End user completes their portion and saves the form. This will populate the site administrator's email address into a link. The end user clicks to send the email. 
  • The site administrator completes and submits the request.

Throughout the process, the requestor will be notified if the request is approved or denied. If you have any questions about the process or status of a request, please email EpicCareLinkAccess@alegent.org.

Enroll Practice

Each EpicCare Link user must be associated with an enrolled practice (office, nursing home, etc.) and must still complete an Individual User Request.

Please allow 5-7 business days for processing.

Site Administrator Request

Request enrollment as a site administrator for practice.  Site administrators are responsible for resetting user passwords and validating user access every 90 days.

Please allow 5-7 business days for processing.

Individual User Request

Each EpicCare Link user must submit a separate request for access and be associated with a Group Practice.

Please allow 5-7 business days for processing.