EpicCare Link

EpicCare Link is Epic’s web-based application for connecting organizations to their community affiliates. It provides community users secure access to select patient information in CHI Health’s Epic data repository.

EpicCare Link is not an EMR solution. It is a read-only application with some service-oriented features which are configured to facilitate patient care with community practices.

Examples of community users include people outside of CHI Health who might need to review the clinical and administrative information of patients seen at our organization.  Affiliate clinical staff, billers, long-term care facilities, and correctional facilities are examples of EpicCare Link users.

If you have any questions about:

However, if applications are incomplete, have incorrect information, or are missing signatures this will delay processing.

Process for EpicCare Link Access

The Organization must be enrolled first. Use the enroll Organization link.

After the Organization is enrolled, site administrators must be designated for the Organization. Use the Site Administrator Request link. 

The request link has two actions:

  • Requested Site Administrator completes their portion and forwards the request link to the Practice/Payer contact. This cannot be the same person as the site administrator.
  • The Organization contact completes and submits the request.

NOTE: Two site administrators per organization are recommended.

Once the site administrator has been enrolled, individual users can request access using the Request Individual User Access link. 

The request has two actions:

  • End user completes their portion and saves the form. This will populate the site administrator's email address into a link. The end user clicks to send the email. 
  • The site administrator completes and submits the request.

Throughout the process, the requestor will be notified if the request is approved or denied. If you have any questions about the process or status of a request, please email ECLAccess@alegent.org.



Practices

Please allow 5-7 business days for processing once complete application is received.

Nursing homes, rehab facilities, etc. are considered Healthcare Organizations and should complete the agreement under Healthcare Organizations.

Note: It is recommended to use a Google Chrome web browser to open links below.

Enroll Practice

Each EpicCare Link user must be associated with an enrolled practice and must still complete an Individual User Request.

Site Administrator Request

Request enrollment as a site administrator for practice.  Site administrators are responsible for resetting user passwords and validating user access every 90 days.

Individual User Request

Each EpicCare Link user must submit a separate request for access and be associated with a Practice.


Health care Organizations

Allow 7-10 business days once payer enrolled.

Note: It is recommended to use a Google Chrome web browser to open links below.

Enroll Health Care Organization

Each EpicCare Link user must be associated with an enrolled health care organization must still complete an Individual User Request.

Site Administrator Request

Request enrollment as a site administrator for a health care organization. Site administrators are responsible for resetting user passwords and validating user access every 90 days.

Individual User Request

Each EpicCare Link user must submit a separate request for access and be associated with a health care organization.


Payers

Allow 7-10 business days once payer enrolled.

Note: It is recommended to use a Google Chrome web browser to open links below.

Enroll Payer

Each EpicCare Link user must be associated with an enrolled payer and must still complete an Individual User Request.

Site Administrator Request

Request enrollment as a site administrator for payer.  Site administrators are responsible for resetting user passwords and validating user access every 90 days.

Individual User Request

Each EpicCare Link user must submit a separate request for access and be associated with a payer.