CHI Health Good Samaritan
Here’s to simplifying the complicated aspects of health care.
That’s what Jane Foutch, a registered nurse for 29 years with CHI Health Good Samaritan, does in care management.
“I am a patient advocate working with providers and insurance and with hospitals,” she said. “Customer service is what I do.”
She’s seen firsthand how patient needs are anticipated, particularly as they’re being dismissed from the hospital.
“That is one thing that CHI Health does really well – making sure the patient has a safe and complete discharge plan so that their care needs are being met after leaving the hospital,” Foutch said.
Often, patients and family members don’t know what to expect. Or they simply haven’t thought that far ahead.
“We say: Let me try to paint a picture for you. This is what it’s going to be like when you go home,” Foutch said.
Take a joint replacement patient. He may be eager to go home. But his wife may be unsure and worried about how to get him to physical therapy appointments.
“We tell them: We’re the best caregivers here, but we are going to teach you so you can be his best care giver at home. Sometimes that means utilizing services and making referrals. We work with outside agencies to do that and I think we work really well with them.”
The sign care is good is when patients don’t come back.
“What patient wants to be readmitted? That is the number one thing that we’re working on,” Foutch said.
A patient leaving the hospital for home is always a good moment. But a particularly heartwarming farewell has been instituted at Good Samaritan.
“It’s called Code Rainbow and it happens when a patient is being dismissed who has been here for a long time and has had several challenges and hurdles to overcome.
“Everyone from nurses and doctors to housekeeping lines the hallways to give that patient the best sendoff. Our most recent Rainbow Code patient had been here for nearly five months. His favorite song was playing as he was wheeled down the hallway and the patient was teary-eyed.”
The idea to recognize special discharges came from a respiratory therapist and the first Code Rainbow happened in early 2018.
“It’s a way for staff to say we’ve really made some accomplishments here, so it’s not only for the patient. It’s also for the staff to give them a pat on the back and most importantly a feeling of fulfillment of their duties,” she said. Our Care Management department recognizes the Code Rainbow celebration goes beyond what’s expected with routine discharge successes.
After nearly 30 years in nursing, Foutch has seen a lot of changes. But the basics of caring for people have remained the same.
“Good Samaritan is a little unique because we are a community hospital and we work and care for our neighbors,” she said. “I’m just so blessed to live in Kearney and be part of that at CHI Health Good Samaritan.”