Making an Appointment
Making an Appointment
CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We have more than 20 specialties and 100 convenient locations; with some clinics offering extended hours. CHI Health Clinic also has several Family Health Centers to serve your primary care needs along with a variety of specialties and services offered at each location, including pharmacy, physical therapy, urgent care and women’s health.
To schedule an appointment, please call your primary care clinic or schedule an appointment online. Appointments can also be scheduled through your MyChart account.
The scheduler will ask about health concerns; it is important to explain all issues to be discussed so they can give you and the doctor ample time to address concerns. We understand the personal nature of some visits, and our schedulers are well trained in handling these issues. There may be times when patients have multiple issues, but there is not enough time in the appointment to handle them all. We suggest you prioritize your concerns; the doctor will help you with the priorities and decide what future appointments will be needed.
Please have insurance information available and also inform our schedulers of any personal information changes. Due to the nature of some requests for appointments, you may be redirected to a nurse who will make sure you are seen in a timely fashion, or urgently, if necessary.
On the day of your appointment, please bring your insurance card and copay, if one is required. We are obligated to collect the copay at the time of service and to verify insurance each visit. We know this can be frustrating, but it does keep your file current and reduce billing errors for our patients.
We appreciate our patients being on time for their appointments. This helps keep the doctors on schedule and decreases patient wait times. If you are late for your appointment, we will try to work you back into the schedule, but we may have to reschedule your appointment for another time. It is also helpful if you know you are going to be significantly late to call the office so we can help decide how to accommodate you.
If you are unable to keep your appointment, please call and cancel as soon as you know. It allows us to work in other patients needing that appointment time. Rarely, we will discharge patients from our practice who continually miss appointments and do not cancel.
It is helpful for patients to bring in a list of their medications or the actual medicines. This would consist of all prescription medicines, over-the-counter medicines and herbal supplements. It is important for your health and safety to keep this list up-to-date.
Office Hours Call
If you have questions during office hours, sometimes you will need to leave a message for the nursing staff to call you back. It is important for you to leave your name, birth date and a brief account of your question. This aids the staff and physicians in getting back to you in a timely fashion. Communication is the key to a healthy relationship with your doctor, and we need to know if you feel like this is not occurring.
For your convenience, walk-in and same day appointments are offered.
We provide translators for our patients at no cost. This helps to make the office visit for the patients and physician more productive. It is important that patients understand the risks, benefits and treatment plan. It is our clinic policy to have a translator present when English is not the primary language for our patients. Please provide advance notice if you will require an interpreter.
With the complex nature of insurance and billing, it is very difficult for anyone but your insurance company to guarantee the benefit and payment of a service. It is the patient’s responsibility to understand their policy and benefits and to contact their insurance company prior to services. If there are questions, please call the CHI Health Clinic Billing Office at 402-717-4800 or 800-241-8173. If you are uninsured or need financial assistance, please ask the front desk for information on obtaining aid.