Patient Concerns and Complaints

Alegent Creighton Health strives to provide superior care to all those we serve and ensures patients that they can expect to receive reasonable care during their stay.  We do understand, however, that there may be times when you may feel your stay did not meet your reasonable expectations for care.  When this happens, Alegent Creighton Health recognizes your right to express concern and voice a grievance about your care in an environment that is non-threatening and constructive.

We welcome your concerns as an opportunity to improve our ability to care for you.  Because our commitment is to provide you with high quality in an environment that is safe and comfortable, you can be assured that your care will not be compromised by registering a concern, complaint or grievance through the Patient Action Lines or to any of the outside agencies listed below.

Concerns can be directed to Administration at each facility via the Patient Action Line, 24 hours a day. To assist you in directing your concern, complaint or grievance, please call Patient Action Line on your particular hospital campus.  

Patient Action Lines

Bergan Mercy Medical Center Omaha, NE (402) 398-5799
Community Memorial Hospital Missouri Valley, IA (712) 642-2784
Creighton University Medical Center Omaha, NE (402) 449-4013
Immanuel Medical Center Omaha, NE (402) 572-2898
Lakeside Hospital Omaha, NE (402) 717-8717
Lasting Hope Recovery Center Omaha, NE (402) 717-5320
Mercy Hospital Corning, IA (641) 322-6279
Memorial Hospital Schuyler, NE (402) 352-4072
Mercy Hospital Council Bluffs, IA (712) 328-5950
Midlands Hospital Papillion, NE (402) 593-3172
Plainview Hospital Plainview, NE (402) 582-4245
All other Alegent Creighton Health locations (402)717-1730

If your concerns are related to the quality and safety of your care at any of our Joint Commission-accredited facilities and are not addressed to your satisfaction, you may wish to contact the Joint Commission at:

Joint Commission
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Reporting Privacy Violations

In addition, if you believe your privacy rights have been violated, you may file a complaint with the administrator of the facility at which you received care or you may file a violation of privacy complaint with us:

Alegent Creighton Health Privacy Office
Immanuel Medical Center
6901 N. 72nd Street
Omaha, NE  68122

You may also submit a privacy complaint to:
Department of Health & Human Services
Office for Civil Rights
601 East 12th Street, Room 248
Kansas City, MO 64106
(816) 426-7277
(816) 426-7065 (TDD)
(816) 426-3686 (Fax) 

All complaints must be submitted in writing. You will not be penalized for filing a complaint.