(402) 398-5566 or (888) 847-4975
Answered 24 hours a day, 7 days a week
7710 Mercy Road, Suite 332
BERGAN ONE Professional Ctr. - Omaha
CHI Health Employee Assistance Program
Optimizing Job Productivity and Performance Through a Healthy Work/Life Balance
The ultimate goal of any business is to optimize productivity and job performance, but today’s employees are constantly challenged to uphold a healthy balance between home and work. When life throws them a “curve ball” you can bet their work will be affected if the “pitch” is not dealt with properly.
Since 1985, CHI Health Employee Assistance Program (EAP) has enabled employers to maximize their human assets by helping employees cope with personal and workplace issues. We do this by helping identify the signs of a potential problem in their early stages and initiating the proper treatment before it becomes a physical, emotional and financial burden to the employee, his or her family and the employer.
Whether the problem is a conflict at home or in the workplace, with substance abuse or eldercare, no matter what the personal challenge is, CHI Health Employee Assistance Program is there to help.
The organizations CHI Health EAP serves have reduced absenteeism, medical costs and accidents in the workplace while increasing productivity and improving employee morale. Our EAP staff professionals are required to obtain their credentials as a Certified Employee Assistance Professional (CEAP). Feedback from our Client Satisfaction Surveys consistently rate that services received were felt to be excellent and clients would highly recommend our program to others.
- To become an extension of your organization, providing the tools needed to keep your employees healthy and productive
- To offer a program that employees feel free to seek assistance from for any concerns that affect their personal well-being and / or professional performance
- To provide the needed support and education to empower supervisors in addressing work performance problems and difficult employee situations
- To act as a liaison between employers, employees and community resources
- To coordinate healthcare access and reduce expenses ensuring employees receive the right care in a timely manner.
CHI Health Employee Assistance Program offers a wide-range of services to help employees manage life’s challenges and maintain a healthy lifestyle. We provide assessment, short-term counseling, referral to appropriate community resources and ongoing follow-up.
- Face-to-face counseling with Masters level therapists
- Management consultation services
- Legal and financial consultations
- Critical Incident Response
- On-site grief support
- Maintenance of client files
- Work to reduce overall healthcare costs by maximizing your employees’ insurance coverage
Training for your staff
An employee assistance program is only effective if it is utilized. At CHI Health, we not only provide the tools for a successful EAP, we also offer training and promotion to make sure employees know the benefits of the services and how to access them when needed. We train supervisors and managers to recognize the signs of an employee in need and support them in getting the appropriate help. We are willing to train all supervisory and management personnel to use EAP as a performance enhancement tool.
- Teach employees how to use EAP services
- Offer training seminars on many relevant wellness and work-related topics
- Assist supervisor and managers in utilizing EAP and addressing workplace issues
EAP Program Promotion Assistance
- Assist in developing policy and procedures for accessing EAP services
- Promote EAP services to employees – wallet cards, brochures and posters
- Provide immediate access to EAP information and services online
- Distribute monthly newsletters to employees and quarterly newsletters to supervisors and managers
- Provide quarterly and annual utilization reports
- Participate in company health fairs
We Partner With You
The CHI Health Employee Assistance Program is more than a program – it’s a partnership. We provide training and program development, we offer a wide range of services designed to reflect the needs of your employees and we keep the lines of communication open at all times.
Client Satisfaction is Ensured
Client satisfaction surveys requesting feedback are offered to all EAP clients receiving services. Summary ratings are available for company review.
Access to Services: Convenient, Professional, Confidential
24 Hours a Day, 7 Days a Week
Our main office is located in mid-town Omaha on the CHI Health Bergan campus. Clients have access to services 24 hours a day, seven days a week, 365 days a year through our EAP hotline by calling 1-888-847-4975 or 402-398-5566. If the employee lives in the Omaha / Council Bluffs metropolitan area, but this site is not convenient, we can work with the employee to meet at another location. If the worksite is located outside of the Omaha / Council Bluffs area, we have affiliate providers available throughout the country.
All EAP providers are licensed Master’s level professionals representing a variety of clinical backgrounds. They are capable of assisting individuals with any concern. Our full-time EAP staff professionals are required to obtain their credentials as a Certified Employee Assistance Professional (CEAP). The CEAP is the only credential that demonstrates ability and mastery of the body of knowledge required for competence in EAP practice. Our counselors also have the support of the CHI Health Psychiatric Associates mental health professionals when a referral is necessary.
Confidentiality Is the Key
A major key to an effective Employee Assistance Program is confidentiality. If employees don’t feel there is a commitment to confidentiality within their EAP program, they will not feel comfortable accessing the services. The CHI Health EAP considers confidentiality a basic right of the employee and this right will be maintained. The program adheres to professional ethics, standards and laws pertaining to confidentiality.
Many studies have shown an effective employee assistance program is one of five essential characteristics of a healthy, successful corporate culture.
“Employers are making stress management their top priority over the next two years, with almost all (98%) believing that stress was an issue for their workforce” – Towers Watson Workplace Savings and Benefits April 24, 2013
The rate of alcohol abuse in the workforce is estimated at 10%. Total Productivity Costs for Alcohol Abuse = $10,391.28 per abuser – U.S. Department of Health and Human Services April, 2003
“Providing an Employee Assistance program is one of the top ten actions an organization can take to reduce the potential for workplace violence.” – The Northwestern National life Insurance Company
“There is a 6 to 1 return on dollars spent for the EAP, and noted that the average employee who utilized the EAP spends $10,000 less for inpatient medical costs than non-EAP clients over a three-year period.” – Abbott Laboratories
Omaha State Bank has used the CHI Health EAP for the past ten years. They have provided excellent service to us in several formats. In each way we have used CHI Health EAP, it has been a very positive, helpful encounter. It is well worth the investment in our people!" -- Jan Williamson, VP Human Resources
"Sarpy County has had a business relationship with CHI Health Employee Assistance Program since 2005. During this time, they have provided both us and our employees with excellent support and timely services. I can confidently recommend CHI Health Employee Assistance Program as a solid business partner." -- Linda Welles, Human Resources Coordinator