Employee Assistance Program (EAP) - Employees

Employee Assistance Program

Alegent Creighton Health Employee Assistance Program
(402) 398-5566 or (888) 847-4975
Answered 24 hours a day, 7 days a week
7710 Mercy Road
Ste. 303, BERGAN TWO Professional Ctr. - Omaha
For Employees
Crisis Response Services
Legal Services
Financial Services
EAP Information

Take a Health Risk Assessment
CHI Health offers a number of health risk assessments and wellness tools to help you manage your health and stay healthy.

Search Health Headlines  

CHI Health Employee Assistance Program (EAP) provides a variety of services as part of your employee benefits. We will assist you and your dependents in addressing and resolving personal and professional concerns. Under your plan, EAP sessions are completely free.

If services are recommended beyond the support of our program, we will assist you in locating the best and most cost-effective resources available. Please contact your employer’s Human Resource Department if you have questions regarding eligibility.

If you have a situation that is causing stress or seems to affect your personal health and happiness, consider contacting us.

EAP can assist you with a variety of concerns including:

  • Work-related stress
  • Marital and family distress
  • Loss and grief
  • Anxiety, depression or emotional stress
  • Addictions, including
    • Drugs
    • Alcohol
    • Gambling
    • Compulsive spending, eating, and Internet addiction
  • Life changes
  • Legal / financial challenges

    Our Staff of Professionals

    Our full-time staff of EAP counselors are master's level licensed professionals trained to provide you with a wide range of services including referrals, consultation and short-term problem solving. Our EAP staff professionals are Certified Employee Assistance Professionals (CEAP).

    Confidentiality is Assured

    All contact between you and the EAP is confidential. No information will be reported about you or about your use of our services without your written consent, except when required by law.

    Our Office Location

    The CHI Health Employee Assistance office is located on the campus of Bergan Mercy Medical Center, 7710 Mercy Road, BERGAN TWO Professional Center, in Omaha, Nebraska.

    For those who live in the Omaha / Council Bluffs metropolitan area, there are other sites available if the Bergan Mercy Medical Center location is difficult for you to access. For more information or to arrange a confidential appointment with one of our counselors, please call us at (402) 398-5566 or 1-888-847-4975.

    CHI Health Employees, please go to MyAlegent.

    Crisis Response Services

    Through your employer’s agreement with CHI Health Employee Assistance Program, we are available to provide onsite crisis response and support services, upon management request. Times in which we might be called upon for onsite response:

    • Company downsizing / loss of jobs
    • Grief support following death of an employee
    • Work-site accidents or incidents involving serious injuries or fatalities
    • Robbery and acts of violence in the workplace
    • Circumstances which are outside of the typical work environment which have heightened employee’s emotional reactions and may be impacting ability to function

    Our EAP staff professionals are highly skilled in understanding corporate culture and our role when we are invited to provide onsite response. In partnership with your employer, we will help determine what the most effective and beneficial response services will be. CHI Health Employee Assistance Counselors have received specialized training in EAP Critical Incident Response 3 – A Multi-Systemic Resilience Approach. We promise to provide on-site response services which are compassionate, non-intrusive and individualized to meet each company’s unique needs.

    If your workplace has experienced a situation in which you believe an EAP onsite response would be helpful, please discuss with your manager/ HR contact person. To schedule an EAP on-site response, please call us at 402-398-5566 or 1-888-847-4975.

    Legal Services

    The CHI Health Employee Assistance Program's legal services are administered by CLC, Incorporated.


    Each member is entitled to one (1) initial thirty-minute office or telephone consultation per separate legal matter at no cost with a network attorney. In the event that you wish to retain a participating attorney after the initial consultation, you will be provided with a preferred rate reduction of 25% from the attorney's normal hourly rate. Virtually all types of legal matters are eligible for these services.


    Each member is entitled to one (1) initial thirty-minute office or telephone consultation per separate legal matter at no cost with a network mediator. In the event that the member wishes to retain a participating mediator after the initial consultation, they will be provided with a preferred rate reduction of 25% from the mediator’s normal hourly rate. Typical matters may include divorce & child custody, contractual & consumer disputes, real estate & landlord tenant, car accidents & insurance disputes, etc.

    “Do It Yourself” Legal Forms Document Preparation

    Our simple and inexpensive online/assisted (members will have access to telephonic document preparers) process will enable consumers to complete their own legal document preparation from the comfort of their home, without incurring the cost of an attorney, or dealing with lengthy completion and delivery periods. Member’s will receive a preferred discount of 10% off and the types of forms include, divorce, wills, living wills, power of attorneys, immigration and much more.


    Each member shall be provided with unlimited access to the CLC Premium Web Site and its services which include (but are not limited to) enhanced legal and financial forms (there are more than 5,000 and are updated regularly) more than 45 financial calculators, professionally written articles, FAQ’s and much more. Examples of the types of matters for which members may use this program include:

    Civil / Consumer Issues

    This category includes issues relating to retail transactions, warranty and other consumer products matters, issues relating to governmental entitlements and benefits, advice on small claims court and other general legal matters.

    Personal / Family Legal Services

    These services include adoption and guardianship, custody and support matters, divorce, separation and annulment issues, name changes as well as other domestic or family law issues.

    Financial Matters

    Members are entitled to bankruptcy representation and defense of lending related legal issues by appropriately qualified attorneys.

    Real Estate

    Real estate services include assistance in the acquisition or sale of real property, lease and rental agreements, property boundary disputes and other matters surrounding personal real property.

    Criminal Matters

    These services include the defense of both misdemeanor as well as felony criminal acts of all kinds. IRS Matters This service assists the member in their negotiation with the IRS, whether in an audit environment or to assist them with a lien or a balance due, in order to affect the most favorable outcome.

    Estate Planning Law

    CLC has secured relationships with estate planning law firms that have agreed to prepare the most popular of estate planning/asset preservation vehicles at prices as low as 25% off usual fees. These services include Wills, Revocable Living Trusts, Charitable Trusts, etc.

    Immigration and Naturalization

    This category of services include, green cards, U.S. citizenship, work and student visas, family based immigration, deportation and removal defense, INS and immigration court appeals, asylum and many immigration issues. Matters involving disputes or actions between members and their employer, CLC or its plan sponsors, agents or their officers, directors or employees are specifically excluded from eligibility of this plan. Also excluded are matters that, in the attorney’s opinion, lack merit. Court costs, filing fees and fines are the responsibility of the member.

    Please call us at (402) 398-5566 or 1-888-847-4975. 7710 Mercy Road, Bergan Two Professional Center Suite 303, Omaha, NE, 68124. CHI Health Employees, please go to MyAlegent.

    Financial Services

    CHI Health EAP's Financial program provides you and your eligible family members with financial referrals to top-rated financial professionals.


    Financial Consultations

    Each member is entitled to no cost telephonic consultation with CLC’s staff model financial counselors. Typical matters include credit counseling, debt and budgeting assistance, tax planning, retirement and college planning questions. These services are provided by seasoned financial professionals and licensed CPA’s. Telephone consultations are generally limited to thirty-sixty minutes per issue. In the event a member wishes to retain their counselor for additional services, members may elect to continue working with their coach through MySecureAdvantage at a rate of $39.95 per month. This service provides the member with unlimited access to their financial coach and the member may continue on a month to month basis.

    Tax Preparation and Consultation Component

    Members are entitled to receive a 30-minute income tax planning related consultation per year on each separate tax issue they encounter. Preparation of all personal income tax documents are prepared by a CPA at a preferred rate reduction of 25% from the CPA’s normal fee.

    Examples of the types of matters for which you may use this program include:

    Developing a Spending Plan

    This service provides analysis of member’s budget with a goal of developing a realistic spending plan that incorporates current and future financial goals. The analysis will include advice on maximizing income, reducing expenses, as well as managing the use of credit.

    Rebuilding Your Credit

    Credit Report Analysis provided (an analysis tool that gives an overview of credit report and credit score with tips on strategies to improve your credit score).

    Getting Out of Debt

    Service provides an analysis of member’s debt structure to ensure they are managing debt in the most effective way possible. Effective strategies for credit challenges including direct access to non-profit credit counseling services.


    This service offers the member an opportunity to discuss either garnishment prevention or cash flow management in the event a garnishment has occurred. The member will be able to review their financial situation with a financial counselor, to better understand the ramifications of their choices, and alternatives, if available.

    Tax Levy/Wage Garnishment Resolution Program

    It is estimated that 2%-6% of the employee workforce have received or been threatened with a tax levy on wages. Through our Tax Levy Resolution Program members will receive a free 30 minute consultation with a Tax Levy Resolution Specialist who can review their current tax problem. Additional services such as negotiating with taxing authorities, stopping tax collections, interfacing with HR/Payroll, etc. will be provided to the member at a discounted fee.

    Pre-Retirement Analysis

    A hard copy financial planning report is provided that analyzes existing retirement investments to see if member is on track for their retirement income goals.

    401(k) Review

    Analysis tool to help the member choose the right mix of mutual funds in their 401(k) plan with regards to their investment goals and temperament.

    Home Buying Strategies

    This service provides advice and analysis of strategies for buying a home, as well as information on first time homebuyer programs. Provides direct access to a mortgage loan lender.

    Mortgage Refinance Check-Up

    Whether you want to lower your mortgage payments, eliminate private mortgage insurance, get cash out for a home improvement project or pay off high-interest rate credit card debt, refinancing could be your answer. But, you’ll likely have questions about whether it’s a smart decision right now. Use the Mortgage Refinance Check-Up service to find out answers to some of your toughest refinancing questions.

    College Funding Analysis

    Provides a hard copy financial planning report that analyzes member’s current investments for college in relation to costs for higher education in the future.

    Income Tax Services

    Direct access to discounted tax preparation/tax planning services. If tax preparation service is requested, members will receive a preferred discount of 25% off normal fees.

    General Financial Coaching

    General financial coaching is available on several different levels in our benefit package. Services range from individual consultations involving budgeting, credit matters, estate planning, retirement planning, and college funding, general investment subjects and tax issues. The following is a partial list of the many financial topics available to be discussed with a CLC Financial Coach:

    • Budgeting Techniques
    • Corporate Bonds
    • Credit After Bankruptcy
    • Credit Cards with Lower Interest Rates
    • Credit Repair Scams
    • Credit Reports
    • Debt Counseling
    • Divorce Planning
    • Finding a Financial Advisor
    • Insurance Buying Strategies
    • Internet Stock Trading
    • IRA Rollovers
    • Medicaid
    • Medicare
    • Money Market Accounts
    • Mortgages
    • Mutual Funds
    • Negotiating Late Rent/Utility Payments
    • Renting vs. Buying a Home
    • Retirement Planning
    • Reverse Mortgages
    • Saving For Financial Emergencies
    • Social Security Benefits
    • Small Business Financing
    • Student Loans
    • Tax Issues
    • U.S. Savings Bond

    Matters involving disputes or actions between members and their employer, CLC or its plan sponsors, agents or their officers, directors or employees are specifically excluded from eligibility of this plan. Also excluded are matters that, in the attorney’s opinion, lack merit. Court costs, filing fees and fines are the responsibility of the member. Program administered by CLC, Inc.

    Please call us at (402) 398-5566 or 1-888-847-4975. 7710 Mercy Road, BERGAN  TWO Professional Center Suite 303, Omaha, NE, 68124. CHI Health Employees, please go to MyAlegent.