Alegent Health Hospitals Honored for Exceptional Patient Experience

Article Date: Dec 6, 2011
Media Contact: Jodi Hoatson
(402) 343-4514

Taking care of patients and providing them with an exceptional experience – that's the job of every hospital. According to patient feedback from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), Alegent Health hospitals are doing just that.

HCAHPS is the nationally recognized survey used to measure patient satisfaction. And based on those numbers, the Studer Group has awarded Alegent Health hospitals with ten Excellence in Patient Care awards at their annual What's Right in Health Care conference.

"Everyone wants the highest quality of products and services that is available to them,"said Richard Miller, DO, MHA, FAAFP, chief quality officer for Alegent Health. "It is the same with healthcare – and nowhere is it more important. Each day, we strive to maintain a high level of care for all our patients. Awards like these and high patient satisfaction scores tell us we are moving in the right direction."

Studer Group, who works with more than 800 healthcare organizations around the world providing feedback on their patient care efforts, selected Alegent Health Midlands Hospital for an Excellence in Patient Care award for their exemplary results for room cleanliness.

Alegent Health earned nine Excellence in Patient Care "Special Category"awards, demonstrating outstanding performance in patient care and nominated by Studer Group coaches for those results - based on achievement, improvement and overall outstanding performance.

Outpatient Services
Alegent Health Memorial Hospital-Schuyler
Alegent Health Mercy Hospital-Corning

Emergency Department
Alegent Health Community Memorial Hospital-Missouri Valley
Alegent Health Lakeside Hospital
Alegent Health Memorial Hospital-Schuyler
Alegent Health Mercy Hospital-Council Bluffs
Alegent Health Midlands Hospital
Memorial Community Hospital-Blair

Physician Office Settings
Alegent Health Clinic

"Nothing matters more than providing outstanding patient care,"said Quint Studer, founder of Studer Group. "Whatever changes may reshape our industry in the future, it's the one factor that will hold constant. All the award winners have demonstrated their deep commitment to the well-being of their patients. I am proud to work with organizations that are making such a difference."
For more information on healthcare awards won by Alegent Health, please visit Alegent.com/awards.

About Alegent Health

With a commitment to providing high-quality care and an exceptional patient experience, Alegent Health, its 1,300 physicians and 8,600 employees are focused on caring for the body, mind and spirit of every person. Patients find a continuum of care at Alegent Health, from primary care through geriatrics. Families can also find specialty care at Alegent Health including women's and children's, cardiovascular, orthopedics, spine, oncology, physical rehabilitation and behavioral health services. Sponsored by Catholic Health Initiatives and Immanuel, Alegent Health has nine hospitals, freestanding inpatient psychiatric and skilled nursing facilities and more than 100 sites of service making us the largest not-for-profit, faith-based health care provider in Nebraska and southwest Iowa. For more information, visit www.alegent.com.


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