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Bergan Mercy Medical Center

Welcome to CHI Health Bergan Mercy, where patients are at the heart of our patient-focused care. Our campus is designed to heal the body, mind and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services include heart & vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging.

Patients & Visitors

Visiting Hours

Bergan Mercy does not have restricted visiting hours. Periodically, visitation may be limited because of special circumstances that may arise. We also recognize the importance of our new mothers' needs and have a nap time every day from 2:00 p.m. - 4:00 p.m., however, moms do have the option of having visitors during this time. Children are welcome, but must be accompanied by an adult at all times. If you have any questions, please talk to a nurse or care provider.

Valet Parking

To make access to our facilities easier and safer for our patients, CHI Health Bergan Mercy offers complimentary valet parking. This service is available Monday-Friday 8:00 a.m. to 5:30 p.m. at two locations - the main entrance to Bergan Mercy Medical Center and the main entrance to the Bergan Mercy Professional Center.


The Bergan Mercy cafeteria is open seven days a week. It is located on the lower level. From the main lobby entrance, go to the north hallway and take the north elevator to the lower level. Turn left and you will find the cafeteria at the end of the hall.

Cafeteria hours
Breakfast: 6:00 - 9:45 a.m.
Lunch 11:00 a.m.- 2:00 p.m.
Dinner 4:30 - 7:30 p.m.


Many hotels in the Omaha/Council Bluffs area provide reduced rates for CHI Health hospital patient families. To obtain prices, please contact the hotel directly and indicate that you are interested in special rates for CHI Health patients and families. Rates may or may not include breakfast. Please phone the hotel for rates and meal details as they are subject to change. Click here to view a list of hotels.

ANCC Pathway to ExcellencePathway to Excellence® designation

Bergan Mercy has achieved Pathway to Excellence® designation by the American Nurses Credentialing Center (ANCC). The Pathway to Excellence designation identifies the elements of work environments in which nurses can flourish. The designation substantiates the professional satisfaction of nurses at Bergan Mercy and identifies it as one of the best places to work..