Mercy Hospital

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Mercy Hospital

For Our Blue Cross/Blue Shield Patients

We would like to remind our patients who are Blue Cross Blue Shield members and Iowa residents that CHI Health hospitals and CHI Health Alegent Creighton Clinic providers in Iowa are not affected by the current out of network status of CHI Health. Wellmark members are affected if they seek care at a Nebraska facility. If you have additional questions, please  call 1-888-245-4442.

Welcome to CHI Health Mercy Council Bluffs, where patients are at the heart of our patient-focused care. Our campus is designed to heal the body, mind and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services include a new Pavilion featuring enhancements in heart & vascular care, surgery, maternity, cancer care, and diagnostic imaging.

Patients & Visitors

Visiting Hours

CHI Health Mercy does not have restricted visiting hours. Periodically, visitation may be limited because of special circumstances that may arise. We also recognize the importance of our new mothers' needs and have a nap time every day from 2-4 p.m., however, moms do have the option of having visitors during this time. Children are welcome, but must be accompanied by an adult at all times. If you have any questions, please talk to a nurse or care provider.

Valet Parking

To make access to our facilities easier and safer for our patients, CHI Health Mercy offers complimentary valet parking. This service is available Monday through Friday, 7 a.m. to 5 p.m.


Many hotels in the Omaha/Council Bluffs area provide reduced rates for Mercy Hospital patient families. To obtain prices, please contact the hotel directly and indicate that you are interested in special rates for CHI Health patients and families. Rates may or may not include breakfast. Please phone the hotel for rates and meal details as they are subject to change. Click here to view a list of hotels.

Patient e-Greeting

Patient eGreeting is a free service provided by volunteers and staff at CHI Health Mercy. Simply complete the form, and we'll hand-deliver your message to the patient you care about.

Mercy Magnet Recognition Program