Bill Pay

Will I be billed for all services on one bill?

Your bill will include services from the CHI Health facility and CHI Health physician. You will receive a separate bill for services provided by non-CHI physicians.

What other bills will I receive?

The hospitalists are billed in Epic. You may also receive additional bills from the emergency room physicians, radiologist who reviewed any x-rays you may have had, anesthesiologist, pathology, laboratory, etc. If you have questions regarding those bills, you need to contact their offices directly at the numbers listed on the statements you receive.

When will I get my first bill?

You will receive your first statement after your insurance processes the claim.

Will my whole family be on one bill?

We do guarantor billing. The guarantor is the person legally responsible for all charges incurred by the patient. If the patient is over the age of 19 in Nebraska and 18 in Iowa, then they are listed as their own guarantor and will receive a separate statement. 

When should I pay my Copay?

We encourage you to make your copay at the time of service

Why are the business office address and the remit to address different?

The business office address is the physical location where we handle all billing. The remit to address is for the bank as they handle all deposits. CHI Health hospitals and clinics have a consolidated billing office.

How shall I make payment?

What if the hospital doesn’t participate with my insurance?

As a courtesy to you, we will still file a claim to the insurance company. However, we ask that you pay for services promptly after you receive a billing statement.

When is my first payment due?

Phone: (402) 717- 4800
Toll-free: (855) 515-9372
Fax: (402) 717-7960
Hours: 8:00 a.m. - 5:00 p.m.
Address: 2301 N. 117th Ave., Suite 100, Omaha, Nebraska 68164
Contact Us Online

How do I pay the patient portion of my bill?

After receiving a bill, you will have 28 days to submit payment. If payment is not received and posted within 28 days, your account may become delinquent. You may contact our customer service department at (402) 717-4800 or (855) 515-9372 to make a payment over the phone or discuss payment arrangements.

Why did I receive multiple bills?

Depending on the type of services rendered you may receive separate bills from ancillary providers such as emergency room physicians, radiologists, pathologists and/or anesthesiologists, etc. 

Why haven’t I received a “patient balance due” statement?

We typically contact your insurance company for payment first. Once the insurance company has either paid or denied the claim, then you will be billed for the patient portion. Your insurance companies may request information from you. You need to provide the information as soon as possible to ensure your claim is processed timely.

You will be asked to pay any patient co-pay, coinsurance or deductible upon admission. We may also be able to provide an estimate of your total charges and potential patient responsibility based on your insurance plan. This is not a final bill, however, as complete services rendered may not be known at the time of admission. Please be prepared for possible differences in the estimate and actual bill.

How does the billing process work?

We will file claims for services provided with your primary and secondary (if applicable) insurance providers on your behalf. After the insurance company pays their portion you will be notified of the remaining balance. If you are uninsured, or if your coverage excludes treatment provided, then payment is expected at the time of admission.

How long will it take my insurance company to pay their portion of the bill?

Nebraska law requires insurance companies to pay all claims within 30 days. If you have not received your Explanation of Benefits (EOB) from your insurance company, you can contact them to inquire about the status of your claim. 

Billing Cycle
Step One: The billing process starts when you provide your insurance and demographic information at the time of registration. Please make sure you have provided the Admitter with your most current insurance information.

Step Two: The charges applied to your account are coded based on the physician order and chart documentation.

Step Three: As a courtesy, CHI Health will submit claims directly to your insurance company. We will work with you and your insurance company to resolve any issues that may arise. If you have more than one plan we will also bill your secondary/tertiary insurance.

Step Four: Once your insurance has processed a claim they will send you an Explanation of Benefits (EOB) informing you of our charges, their payment amount and the amount for which you are responsible. CHI Health will also receive an EOB and/or payment from your insurance company.

Step Five: Patient Statements - If you are uninsured or have a patient balance after an insurance payment or denial you will receive a statement from our billing office.

Step Six: Your accounts will be considered resolved once we have received full payment. If you are uninsured, underinsured or having financial difficulty, please contact our office at (402) 717-4800 or (855 515-9372 to discuss payment plans or financial assistance that may be available.

What is a deductible?

A deductible is the amount of money you must pay before the insurance company begins covering part or all of your medical expenses.

What is co-insurance?

Co-insurance is a set percentage of the insured medical expenses that you may have to pay after you reach your deductible. Co-insurance can vary greatly among insurance plans, so check with your provider to find out how much co-insurance you may have to pay.

What is a co-payment?

A co-payment is a set payment made at the time a service is received. Co-payments can vary greatly among insurance plans, so check with your provider to find out how much you may have to pay. We ask that you pay your co-payment when you register.

How do I know when I have met my deductible?

When you have met  your deductible  you will have coinsurance amounts applied based on your policy.  (This is usually 20% of the payers allowed amount) until you reach your out-of-pocket maximum.

Can I pay my bill online?

Yes, you can pay your hospital and physician bills online through My Chart. 

I received a billing statement. How do I know my insurance company paid its portion?

You may use My Chart to view insurance payment information. If you have additional questions about insurance payments, please call your insurance company directly. The insurance company's phone number is usually printed on the back of your insurance card.

What if I forget to bring my insurance information to the appointment?

You will be registered as "self-pay" during registration, which means you are responsible for paying the entire bill. Many insurance companies require authorization and/or have timely filing limits and you need to provide your insurance information within the timely filing guidelines or you will remain responsible for the bill. You may contact our office at (402) 717-4800 or (855) 515-9372 to provide your insurance information.

Can I receive an estimate for the cost of a procedure before I receive the service?

We can help you determine your out of pocket estimate for a medical procedure or service. You may use the online contact form to send your questions.

How does my insurance company receive the claim for health care services?

CHI Health files the claim with your insurance company. Please make sure that we have your correct insurance information on file.

Why are some of my bills from the hospital covered by my insurance, while others are not?

Hospital coverage often has a deductible or out-of-pocket expense that you are responsible for paying. Since each plan can be different, we encourage you to carefully review your benefits.

Why do I receive billing statements from the hospital when my child was never there?

CHI Health provides medically related services for employed and independent physicians. For example, a physician may refer lab work to CHI Health for testing or analysis. When this occurs, the bill for the lab services will come from CHI Health.