Access Services for Patients - CHI Health, Nebraska (NE) - Southwest Iowa (IA)

Access Services for Patients

Doctor with patient and spouse

Access services at Bergan Mercy Medical Center help ensure that you get to the right place at the right time for surgical and diagnostic procedures. As patient and family advocates, our staff maintains communication between caregivers, patients and family.

Information for patients having surgery or an invasive procedure

To enable your day of surgery to go as smoothly as possible, we schedule a Pre-Anesthesia Clinic (PAC) at Bergan Mercy Medical Center 2-5 days prior to surgery. During the Pre-Anesthesia Clinic, we complete all paperwork and testing prior to surgery. On the day of your surgery all you will need to do is check in. Your physician's office may make the Pre-Anesthesia Clinic appointment for you or have you contact the Access services nurse. To make a  Pre-Anesthesia Clinic appointment, call  343-8721.

Information to have ready when making Pre-Anesthesia Clinic appointment 

When you call to make your appointment the Access nurse will request the following information about you:

  • First and last name
  • Date of birth
  • Phone numbers: work, home and cell
  • Special needs (language access, etc.)
  • Diagnosis/reason for exam
  • Procedure, test or treatment ordered
  • The date and time preferred for your Pre-anesthesia Clinic visit
  • Additional information may be requested in some cases.

What to bring to your Pre-Anesthesia Clinic visit

It is important that we know about any medical conditions, surgeries, hospitalizations, medications and allergies. Please complete this form at your convenience prior to your Pre-Anesthesia Clinic visit. 

Click here to download and print a Pre-Anesthesia Clinc Form.

Also, Please bring any lab testing, EKGs, etc.that were completed within the last 30 days. Making a list of questions you may have about your procedure prior to your PAC visit is helpful.

Where is the Pre-Anesthesia Clinic?

The Pre-Anesthesia Clinic is located in the Procedure Center on the east side of the Bergan Mercy campus on 75th St. Map Use the Emergency Department driveway. Parking is conveniently located beneath the Procedure Center.

What happens at a Pre-Anesthesia Clinic:

  • We complete pre-registration and insurance counseling.
  • A nurse or clinical pharmacist reviews the list of all your medications and instructs you on which ones to take the day of surgery and which ones to stop until after surgery.
  • A nurse will review your medical history, which includes previous surgeries or procedures, any health problems such as diabetes, hypertension, asthma etc.
  • A nurse practitioner will give you a thorough examination and answer any questions about the surgery.
  • If indicated, an anesthesiologist may also conduct an evaluation and answer any of your questions.
  • We complete pre-operative laboratory testing, including EKGs or X-rays, if needed.
  • We give a tour of the surgery area, explaining the itinerary for you and your family. You will meet some of the nurses who will care for you the morning of surgery
  • We show you where to park the day of surgery.
  • The Access nurse will give you a set of instructions to follow on your surgery day.

If possible, we suggest that you wear loose clothing, which will allow us to easily draw blood or perform an EKG, if necessary. You may eat, drink, and take your normal medications the day of your Pre-Anesthesia Clinic visit.

On the day of your surgery or procedure

It is important that you follow the instructions the Access nurse gives you. You should not have solid food for at least 8 hours before surgery. In general, this means no solids after midnight and no breakfast on the day of your surgery. Take only the medications as instructed by the Access nurse and/or anesthesiologist. Preparing for Your Procedure & Information for Family and Friends

Procedure Center on the east side of the Bergan Mercy campus on 75th St. Use the Emergency Department driveway. Parking is conveniently located beneath the Procedure Center. Free Valet parking is available in the Bergan Mercy Professional Building lot. Map

A word about smoking

Smoking increases the chance for postoperative complications heart and lung. Quitting smoking also promotes faster healing and reduces the chances for surgical wound infection. Although it may take several months to achieve the maximum benefits of being a nonsmoker, abstaining from smoking before surgery and remaining smoke free for at least a week after surgery can help your recovery. For these reasons we recommend that you remain smoke free before and after surgery, and that you use this opportunity to quit for life. Alegent Health offers group and individual tobacco cessation programs.  Get more information at the smoking cessation page or download a brochure .

Information for patients having a Diagnostic Test

When you call to make your appointment the Access nurse will request the following information about you:

  • First and last name
  • Date of birth
  • Phone numbers: work, home and cell
  • Special needs (language access, etc.)
  • Diagnosis/reason for exam
  • Procedure, test or treatment ordered
  • The date and time preferred for you Pre-anesthesia Clinc visit
  • Additional information may be requested in some cases.

Valet parking is available in the Bergan Mercy Professional Building lot. Map

Patient Instructions for Diagnostic Tests

For your convenience, we have posted patient instructions for diagnostic tests. To find patient instructions for a specific test, simply enter a keyword. To get a list of all documents, click "Find."